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CAD Designer/Operator

Location
Elgin, IL

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CAD Designer/Operator–Fabric Images, Inc.
CAD Designer / Flat-bed CNC Operator/Operations Support
About the Position:
A key role of this position are creating CAD/cut files for each of our project, cutting the ezoBord acoustic material on the flat-bed CNC machine, checking the quality and accuracy of the cut material to the customer’s PO and packing the project for shipment.
This position will provide unparalleled support and communication for our customers through email and phone to verify and produce finished products that meet our client’s expectations. Our CAD/Operator/Operations Representative will embody this company’s culture by providing the “positive customer experience” promise to every customer.
CAD Designer/Operator–Fabric Images, Inc.
Primary Responsibilities: 
-Design and develop CAD cut files for customer orders while handling/organizing multiple projects at one time with on-time follow-up of deadlines and timeline details.
-Basic CAD/Rhino work for file creation and development.
-CNC operations and quality control capabilities are also a large part of this position.
-Reading/Manipulating CAD plans, Customer PO’s, and Invoices.
-Effectively manage, document and track customer requests and communications.
-Manage and update all Vervia’s inventory of materials, hardware and products.
-The Designer/Operator serves as the client advocate, providing customers with a consistent level of proactive and professional support in an effort to develop and maintain relationships of trust and open communication throughout the lifecycle of the account.
-Support and assist the Operations Director on a daily basis
About You:
CAD Designer/Operator–Fabric Images, Inc.
-You are a team player, able to work with clients, peers and management under the pressure of project deadlines.
-You are comfortable speaking with various people including high-level clients.
-You can consistently deliver a pleasant and memorable client/visitor experience.
-You communicate with clients using a positive, clear speaking voice.
-You adapt quickly and thrive in a collaborative environment.
-You are punctual, dependable and able to follow through on the smallest of details.
About Your Skills and Experience:
-Customer Service experience in project-based, fast-paced design/manufacturing environment and/or A/D market.
-Familiar with Rhino/CAD and 3D modeling software.
-Proficient in Microsoft Office. Knowledge of QuickBooks is helpful.
-Excellent interpersonal skills.
-Confident and polished phone and email etiquette.
-Possess energy to accomplish goals, meet deadlines and find solutions.
-Exceptional written and verbal communication skills
This is a unique opportunity to work in a rapidly-growing, fast-paced global organization with a
seasoned management team. We offer a fashion savvy work environment, competitive
compensation, vacation, and a comprehensive benefits package

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